Answers
Oct 08, 2021 - 12:00 PM
A. There is tens of millions of combinations when you consider all the wheels and vehicles. When you add new products, our server has to calculate all possible combinations, then cache the data, and refresh it on your website. Assuming you have 5000 products that contain 10,000 applications, times 10,000 possible combinations our server has to process 500 billion possible matches. This task is not done instantly and with this many records it will not be done overnight. It can takes days, sometimes weeks depending on load of the server.
If you added your products more than one week ago and they are still not showing up, you can ask us to investigate, we can then check if there is any issues or if the cache is simply running. If you need us to speed up the process of caching you will have to upgrade to an Enterprise plan that will have dedicated resources for your cache.
To investigate your issue, please provide the URL of the wheel on your website, the vehicle that it is suppose to fit that is not showing up, and when you added this product to your website.
