Answers
Oct 08, 2021 - 12:00 PM
Open the Customer account through Customers Search (Customers/Orders > Customers)
Go to "Financial" tab
Then the "Charges" tab
Hit "Refresh"
Choose the charge
Click "Adjust Credit"
And take it to 0
(adjust credit = manual override a refund)
Go to "Financial" tab
Then the "Charges" tab
Hit "Refresh"
Choose the charge
Click "Adjust Credit"
And take it to 0
(adjust credit = manual override a refund)
