Answers
Oct 08, 2021 - 12:00 PM
For a partial refund, the order must be "processed"" only not shipped:
1. Cancel the order. You will get a prompt to choose refund method and amount.
https://prnt.sc/1sgc1cb
2. Open the order again. Should show as cancelled.
https://prnt.sc/1sgc52u
3. For the refund
https://prnt.sc/1sgc7g4
In case if you are using Paypal, the amount has to be refunded manually from the merchant.
Also, in case if the order is shipped and you still want a partial refund to be done, do it from the merchant manually or issue a store credit against the customer to be used again.
1. Cancel the order. You will get a prompt to choose refund method and amount.
https://prnt.sc/1sgc1cb
2. Open the order again. Should show as cancelled.
https://prnt.sc/1sgc52u
3. For the refund
https://prnt.sc/1sgc7g4
In case if you are using Paypal, the amount has to be refunded manually from the merchant.
Also, in case if the order is shipped and you still want a partial refund to be done, do it from the merchant manually or issue a store credit against the customer to be used again.
