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jasoneedham

jasoneedham

How do you properly handle a backorder?

So with orders, if the order is on NET terms, you MUST process the order. So it then is sent immediately to ShipStation. Wether its on backorder on not. Then if the order is a CC order you just Authorize the card and can split or backorder entire order or partial. So how do you correclty process the following?

1. Should we be splitting orders BEFORE we process? So should we be confirming stock with warehouse, and asking customer partial order omcplete before we process the order and not just have as pending?

2. If we just enter an order and leave PENDING, its not an actual order right? So it wont deduct for stock, correct?

3. Are we supposed to move the order under Fulfillment to the day we are execting it to be off backorder? Or no leave the order on the date it was entered and marked as backorder?

Status: Open Sep 30, 2018 - 04:23 PM

backorder, shipping, fulfillment, inventory, inventory update, pending order, order entry

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Answers

admin

admin

Mar 15, 2019 - 10:31 AM

1) You should Split the order and charge for the item you have in stock and wil be shipping
2)Pending is never a real order it wont ever deduct any inventory until order is processed.
3)You should move the order to the date you are expecting the inventory to arrive for the back order.

For additional information please review this Tutorial on how to handle Back orders
https://www.shoppingcartelite.com/art...

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