Mar 04, 2016 - 09:10 AM
- Continue to Shipping Settings > Fulfillment Center > Fulfillment Priority > Return Policy and Info
- You can define your return service information (return address and contact person, return service phone number, allowable return period, and restocking fee) for enabled countries. You can also input your return policy details, which will be displayed on your seller store page on the website.
- For customer return address, two types are available:
- Shipping Destination Return Address: Customer returns will be shipped back to a local warehouse in your shipping destination.
- Newegg Return Service: Newegg provides value-added service for all your return requests.
If you are using the Shipped by Newegg (SBN) service, Newegg will help process customer returns. We will direct all customer returns to our return center located in Whittier, California, in the U.S. To learn more about the benefits of SBN service, please visit http://www.newegg.com/sbn/FAQ.html.
- Make sure the Reutrn Policy and related info will be specified correctly for all available Shipping Destinations.