Voted Best Answer
Feb 19, 2016 - 02:38 PM
- Open the Customer account through Customers Search (Customers/Orders > Customers)
- Go to "Financial" tab
- Then the "Charges" tab
- Hit "Refresh"
- Choose the charge
- Click "Adjust Credit"
- And take it to 0
(adjust credit = manual override a refund)
- Go to "Financial" tab
- Then the "Charges" tab
- Hit "Refresh"
- Choose the charge
- Click "Adjust Credit"
- And take it to 0
(adjust credit = manual override a refund)
Source: Financials, refunds, refund
