Jan 07, 2016 - 04:18 PM
We support a number of merchant gateway (find a list here: https://www.nsoftware.com/ibiz/epayment/).
The recommend gateways:
c) PayPal Pro
d) Chase Payment Tech
All other are available, however we do not recommend using a gateway that is not widely used by our customers.
Here are the reasons why:
1) Each gateway has hundreds of pages of error integration rules and unique API code. If we do not widely use a gateway and we don’t recommend it, that means if you start using it, we have no idea how well it will perform at scale. It doesn’t mean you can’t use it or we don’t support it, it just means that you may have problems with it.
For example some gateways will not pass correct error messages back to the customer when there is a problem, or the way they pass it back to Shopping Cart Elite it will not parse correctly. Some gateways will not handle a payment transaction with decimals points (and if we miss it during beta testing your customer will fail when you are live). Some gateways will not pass the transaction # back to us making the order remain pending in our system even though it is paid (assuming we miss it in beta testing you will have problems).
Even though we support all the gateways, we do not guarantee the performance of those that are not widely used by our customers.
2) Some gateways have conflicting AVS (address verification rules) with Shopping Cart Elite that decline transaction without our knowledge, some of them will not accept AMEX and you won't know about it until someone complains. When we explain to you the best practices on using a payment gateway, we can only rely on those we widely use and interact with on a daily basis. So if a gateway starts producing errors that contain only error codes, we will not know how to solve them or where to start.
3) If a gateway changes an API or stops working, and you are the only one using that gateway, the case will be considered a priority 2 because it is only affecting only your store and you can always sign up with another gateway we recommend. We will resolve your case but we can't guarantee any SLA (service level agreement) on a gateway that we don't recommend. If you choose to use a gateway that we do not recommend, you will have to make sure you don't have problems and if you do have a problem, you will need to report it and allow us time to resolve it.
If you insist on using a gateway on the list that is not certified, please understand the liability you will have of using it.
4) If you use USAePay or Paypal Pro you will be qualified for our marketing advisory program.