Dec 20, 2016 - 12:03 PM
1 Cancle the order. You will get a prompt to choose refund method and amount.
2. Open the order again. Should show as cancelled.
3.For the refund
In case if you are using Paypal, the amount has to be refunded manually from the merchant.
Also, in case if the order is shipped and you still want a partial refund to be done, do it from the merchant manually or issue a store credit against the customer to be used again.